Job DescriptionCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionMain Duties:To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Sofitel standards.To ensure that all guests enjoy their stay being offered the finest personal service.To respect the privacy of the guests and the confidentiality of the information.To report any guest comment or complaint.To set-up inventory and monitor supplies and other commodities upon guest requests.To update the above items’ availability in the PMS.To be aware of and to follow emergency and security procedures.To fulfill administrative tasks, housekeeping office coordination and filing.To respect key handling procedures.To read and update logbooks.To update guest history in the PMS.To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.To carry out special projects according to given assignments.To attend a daily line up briefing with the Housekeeping team.To coordinate with all departments as per guests and operational needs.To inform concerned division or department heads whenever a matter is delayed or not solved.QualificationsYour experience and skills include:Service focused personality is essential Previous experience in a similar role is an asset Strong interpersonal and problem solving abilities and the ability to lead by exampleAdditional InformationYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.