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Customer Success Representative

PayChoice
Cairo, Egypt
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Customer Success Representative

Cairo, EgyptPosted 19 days ago
27People have clicked1 open position

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Job Description

About PayChoicePayChoice is one of Australia’s leading payment gateways, specialising in the collection of payments for clients around Australia in industries such as Healthcare/Fitness, Childcare, Medical and many more.Position purposeThis role forms an important part for PayChoice’ growth in Australia and international expansion into New Zealand. The Business Development Manager will be in charge of business expansion and increasing business share. This will be done by way of prospecting (generating new leads), professional networking, building partnership and management of current pipeline, utilising all the Quickpay and PayChoice Software Platforms, across multiple industries. Leveraging current integration partners and incorporating Marketing into the role will also play an important part of the expansion success.This role will also create opportunities to move into higher senior management roles and have a team underneath.Main tasksCore objectives include: Lead generation and prospecting through various methodsIgniting/reconnecting with closed and dormant leads on our databaseSoftware, product and service demonstrations of all Quickpay software and productsMeeting and exceeding KPI’s and targetsLiaising with Software PartnersPrepare Prospect ProposalsPrepare Partnership ProposalsMonitor and evaluate Industry TrendsNetworking and partnershipsThe above list is not exhaustive and the role may change to meet the overall objectives of the companyOther DutiesOnboarding assistance may be requiredParticipating in Team TrainingRequired qualitiesProfessional and polite approach at all timesAbility to work under pressureExcellent attention to detailDesired competenciesAnalytical thinkingInitiativeBusiness awarenessTenacityStrategic thinkingPositive approach to changePERSON SPECIFICATIONQualifications Business Development and Business Operational related qualifications is highly regardedExperienceFive years’ minimum experience in similar roleKnowledgeSales Processes and methodology highly regardedSkills & competenciesCustomer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.     Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.Commerciality: ability to apply knowledge in a practical, commercial manner. Teamwork: willingness to assist and support others as required and get on with team members. Time management/: accomplish objectives effectively within the time frame given, and carry out administrative duties within the portfolio in an efficient and timely manner.Personal attributesProfessional approach (essential)Confident manner (essential)Positive approach to change (essential)OtherAbility to work in a small to medium team environmentAble to work autonomouslyThis job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job related tasks requested by management and as necessitated by the development of this role and the development of the business.

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