Technical Support Agent (Call Center)

Aliaict -
Cairo, EgyptPosted 2 years ago

234Applicants for1 open position

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Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue.
Actively listen to customers to understand their issues or concerns.
Interview clients to gather information useful in providing recommendations and solutions to a technical problem & Install, configure, and troubleshoot computer systems, servers, and network issues.
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with Customer to ensure the system is fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Understand very well our systems and be updated with changes done in system frequently.

Work From Home
Rotating 8 Hour Shift Schedule 24/7
Prepare accurate and timely reports
Experience using remote support tools
Proven work experience as a Technical Support services.
Excellent understanding of computer systems, mobile devices and other technology tools
Excellent problem-solving and Communication skills
Ability to provide step-by-step technical help, both written and verbal
Excellent knowledge in customer experience