Customer Service Agent

Job Title: Call Center Agent - Customer Service

Location:

Nasr City, Cairo, Egypt

Job Type: Full-Time (Rotational Shifts)

About the Opportunity:

An exciting opportunity to join one of the most reputable government banks in Egypt. If you're looking for a stable, professional role in a well-established organization, this is your chance to grow your career in the banking sector.

Job Summary:

We are hiring Call Center Agents to handle inbound customer service calls and provide high-quality support. You will play a vital role in representing the bank and assisting customers with their inquiries.

•Key Responsibilities:

Handle incoming calls and respond to customer inquiries professionally.

Provide accurate information about banking services and procedures.

Resolve customer issues effectively or escalate when necessary.

- Maintain customer satisfaction through excellent communication and problem-solving skills.

•Salary & Working Hours:

Gross Salary: EGP 7,000/month.

Rotational shifts: 8 working hours + 1-hour break.

2 days off per week.

Paid training included.

Benefits:

Medical and social insurance.

Opportunity for full-time bank employment within 1 year (based on performance).