Customer Support Associate
Abu Rawash, Giza
Customer Support Associate
Abu Rawash, Gizaposted 1 hour ago1 open position
Be the First to Apply
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Respond promptly and professionally to customer inquiries via email, chat, social media channels and phone.
- Resolve customer issues efficiently while maintaining a positive and empathetic attitude.
- Document customer interactions and update records in the support system accurately.
- Collaborate with internal teams to escalate and resolve complex issues.
- Provide product and service information to customers, ensuring clarity and satisfaction.
- Identify recurring issues and suggest process improvements to enhance customer experience.
- Monitor and follow up on open tickets to ensure timely resolution.
- Maintain up-to-date knowledge of company products, services, and policies.
Job Requirements
- 1-5 years of experience in a customer support or related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently in a home-based (remote) environment.
- Demonstrated empathy and patience when dealing with customers.
- Proficiency with customer support software and CRM systems.
- Strong organizational and time-management skills.
- Ability to handle multiple tasks and prioritize effectively.
- Flexibility to work various shifts, including evenings or weekends if required.
- Commitment to delivering exceptional customer service.
