Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Handle reservation inquiries from potential guests.
- Provide information on room types, amenities, and pricing.
- Assist guests with booking accommodations.
- Deliver outstanding customer service throughout guests' stay.
- Accurately process reservations in the booking system.
- Address guest inquiries and concerns promptly and professionally.
- Collaborate with other departments to meet guest needs.
- Maintain records of reservations and interactions.
Job Requirements
- Excellent written and verbal communication skills in English.
- Strong customer service orientation with a commitment to excellence.
- A keen eye for detail and a dedication to data accuracy.
- Ability to work effectively within a team or independently.
- Proficiency in reservation and hotel management software.
- Flexibility in working hours, including evenings, weekends, and holidays.
- Prior experience in the hospitality industry is advantageous.
