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Job Description
- Act as the first contact with employees who need technical assistance via phone, email or face to face
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues (Windows, Office, browsers, readers, utilities, etc.)
- Follow-up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end user’s satisfaction
- Perform hardware and software installations, configurations and updates as needed
- Provide needed information on IT products or services
- Redirect unresolved issues to the next level of support personnel
- Prioritize and manage several open issues at one time
- Keep record of problems and their solutions
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
Job Requirements
- Familiarity with general OS systems, Enterprise, programming
- Languages, and Office software- Knowledge of LAN and wireless networks.
- Ability to troubleshoot complex software and hardware issues
- Knowledge of database and networking security systems .
- Certified courses and training in all systems, fields and networks
- Extensive knowledge of computer hardware systems.
- Ability to manage projects .
- Good communication skills
- Fluency in Arabic and English (speaking, reading, writing)
