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Technical support

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Nasr City, Cairo

Technical support

Nasr City, CairoPosted 1 month ago
31Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • making calls and respond to customer’s emails.
  • Management and resolve customer complaints.
  • identify and escalate issues to supervisors.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable software.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Adhere to defined procedures, standards and performance expectations.

Job Requirements

  • Good Communication Skills.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Excellent command of English.
  • Bachelor's degree.
  • Problem-solving skills.
  • Time Management.
  • Clear military status.
  • Logical thinker.

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