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Job Description
- work in diverse/international teams for large national and multinational companies active in financial services, and private or public sector organisations;
- assist the organisation’s customer facing functions with the transformation of their customer processes and technologies, in domains such as sales, marketing, and customer service;
- think outside of the box and strive for innovative solutions in areas such as digital marketing, omnichannel commerce and next generation customer service;
- support the definition of a CRM vision and roadmap;
- define industry and client specific business processes;
- gather business requirements and translate them into workable CRM solution specifications;
- configure and customise CRM solutions (such as Salesforce.com);
- test the solution;
- design data migration into the new solution;
- align on required integrations of other solutions;
- create end-user documentation;
- co-facilitate trainings/workshops client-side;
- work on both local and international project assignments;
- have the opportunity to travel.
Job Requirements
- Proven work experience as a CRM Director or similar role
- Solid background in customer acquisition strategies
- Technical expertise with CRM and analytical systems
- Knowledge of online marketing methods and best practices
- An ability to manage marketing projects end-to-end
- Strong communication skills along with a customer-oriented attitude
- BSc in Marketing or relevant field
