Receptionist

???? Job Summary:

At Dar El Zokora Medical Center, patient satisfaction is at the core of our values. We are looking for a highly motivated and organized Senior Patient Experience Specialist to oversee and ensure a seamless, supportive, and effective patient journey. This role involves managing front-desk operations, coordinating appointments and services, tracking medical procedures and reports, and contributing to patient retention and satisfaction efforts.

???? Key Responsibilities:

1. Front Office Management & Coordination

• Supervise and manage reception operations.
• Coordinate and confirm follow-up reservations with patients.
• Ensure smooth patient flow and communication between departments.

2. Monitoring & Follow-Up

• Maintain and update manual tracking sheets for:
  • Medical examinations
  • Procedures (Shockwave & Plasma)
  • Medications
  • Laboratory and Radiology requests
• Follow up with medical teams to confirm procedure completions and request statuses.

3. Retention & Old Case Management

• Follow up on all old cases and patients from the Code Zone campaign onward.
• Maintain communication with patients to ensure they continue care and treatment plans.

4. Surveys & Feedback

• Conduct patient satisfaction surveys after each visit or procedure.
• Analyze feedback and collaborate with management to implement service improvements.

5. Communication & Follow-Up Calls

• Handle Shockwave & Plasma procedure calls for confirmation and reminders.
• Respond to online consultation inquiries and ensure timely coordination with specialists.

6. Reporting & Documentation

• Prepare and submit the daily system report detailing:
  • All doctor activities
  • Medical requests and their status (done/pending)
• Send compiled reports to the PX Supervisor every day without delay.

7. Google Reviews Management

• Monitor and encourage patient reviews on Google.
• Address negative feedback diplomatically and follow up with concerned parties.

8. Project Follow-Up

• Support in ongoing Patient Experience and quality improvement projects.
• Ensure timely execution and documentation of project milestones.