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Job Description
- Follow up the performance of newly deployed healthcare providers.
- Handling customers' queries regarding using mobile App.
- Providing prompt technical solutions to insure resolution of customers' inquiries.
- Communicate with healthcare providers for their prescriptions' issues.
- Live monitoring of healthcare providers' submissions.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Follow up and make scheduled call backs to customers when necessary.
- Manage and progress client support emails and calls.
- Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.
- Resolving customer complaints quickly and efficiently.
- Follow communication “scripts” when handling different topics.
- Collaborate with other departments to ensure the digitization quality process is fulfilled for every aspect of the business.
- Keeping customers updated on the latest products in order to increase sales.
Job Requirements
- Bachelor’s Degree holder
- A minimum of 3 years’ experience.
- Good command in English and Arabic languages - both verbal and written
- Knowledgeable in MS Office (Word, PowerPoint, Excel, Outlook)
- Excellent typing skills.
- Assertive, “can-do” and a positive attitude.
- Good communication skills & Willingness to cooperate with others.
- Good listening skills.
- Presentable and Dynamic person.
