- Overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
- Act as a bridge between an organization and its clients; they ensure client satisfaction by duly fulfilling orders and on the other hand maximizing profits for a company.
- Develop policies and procedures for the resolution of client issues and problems.
- Responsible for arising client issues and proffer recommendations useful in addressing such problems.
- Ensure unsatisfied Patients are compensated with free services, or discounts.
- Oversee the hiring, orienting, and training of staff for the department.
- Supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
- Evaluate Personnel performance to acknowledge high-performing staff or counsel under-performing ones.
- prepare and work around annual budget for the department to achieve set objectives.
- Coordinate and organize projects as well as implement strategies necessary for attaining project goals.
- Monitoring and ensure the Patient relationship management database is up-to-date.
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