Customer Experience Representative
Cartona -
Dokki, GizaPosted 3 years ago129Applicants for2 open positions
- 37Viewed
- 7In Consideration
- 9Not Selected
Job Details
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Job Description
- Managing incoming calls and customer service inquiries.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Doing any other tasks as assigned.
Job Requirements
- Bachelor’s degree in business administration, business or any related field.
- 0-2 year of experience in Customer Experience, Support or any related field.
- Good verbal and written communication skills.
- Preferably Males
- Ability to multitask, prioritize, and manage time efficiently.
