We are looking for a talented and dedicated Customer Success Manager to join our team. The Customer Success Manager will play a key role in ensuring our clients' satisfaction, fostering long-term relationships, and driving business growth through effective customer success strategies.ResponsibilitiesSet strategic direction for Customer Success team based on analysis and key results.Lead onboarding process and ensure team adherence to workflow.Maintain high deliverable standards and implement best practices.Provide ongoing support, feedback, and training to team members.Communicate effectively, be responsive, and foster proactive problem-solving.Stay informed about industry trends and drive strategic insights for team growth.Qualifications2 years minimum agency experienceDigital and Paid media experienceClient Servicing ExperienceEnglish & Arabic: Excellent ( Arabic is a must)GCC Market experience-focus on KSA