quality management director

Develop and Lead Quality Strategy:

• Design and implement strategic plans to enhance quality control systems and processes.
• Align quality initiatives with organizational goals and industry best practices.

Establish Quality Standards:

• Define quality benchmarks, metrics, and KPIs for products, services, and operations.
• Ensure adherence to ISO standards (e.g., ISO 9001), FDA regulations, GMP, or other relevant guidelines depending on the industry.

Lead Quality Team:

• Manage, mentor, and develop a team of quality assurance and quality control professionals.
• Promote a culture of quality, compliance, and continuous improvement.

Audit & Compliance:

• Conduct internal audits and manage external audits from clients or regulatory bodies.
• Ensure compliance with applicable laws, regulations, and contractual obligations.

Continuous Improvement Initiatives:

• Champion Lean, Six Sigma, Kaizen, or similar methodologies to eliminate defects and improve operational efficiency.
• Analyze quality data and lead root cause analysis for non-conformances and deviations.

Cross-functional Collaboration:

• Work closely with R&D, Operations, Supply Chain, Regulatory Affairs, and Customer Service teams to integrate quality into all business functions.
• Serve as the quality representative in executive-level discussions.

Vendor & Supplier Quality Oversight:

• Establish supplier quality requirements and monitor vendor performance through audits and assessments.
• Address quality issues with suppliers and implement corrective actions when necessary.

Customer Satisfaction:

• Monitor and respond to customer complaints and feedback.
• Drive improvements based on voice-of-customer insights.