Customer Support Agent
Smart Village, Giza
Job Details
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Job Description
- Develop and implement creative solutions to resolve client problems promptly and efficiently.
- Employ strong de-escalation techniques to maintain positive client interactions during challenging situations.
- Utilize excellent written and verbal communication skills to convey information clearly and concisely.
Job Requirements
- Bachler's degree in commerce or any related studies
- Males ONLY are welcome to apply.
- Residents of Zayed and October, Giza are preferred.
- 1-2 Relevant years of experience as customer service or technical support.
- experience in Fin-Tech industry is preferable
- Good Communications skills and ability to work within a team.
- Good knowledge of Microsoft office.
- Strong customer service experience.
- Strong problem-solving and research skills.
- Flexible with rotational shifts
- Knowledge of commonly used concepts, practices and procedures for end-user technical support.
