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Job Description
- Handle Merchant Onboarding process: Supporting merchant on onboarding phase, enabling the different payment method & feature that are supported.
- Transactional Inquires Handling: Handle the various transaction issues, on different payment method, support on resolving it and ability to trace the issue.
- Technical Support: Handling the technical issue that might face the merchant regarding the POS Device or Website for Various Platform “Shopify – Woo-commerce ... etc “, provide the proper solution and fixation.
- Merchant Support: Assist in resolving merchant different inquiries and issues related to backoffice operations.
- Tickets handling: Handling tickets Internally & Externally for various complain & inquires to ensure backoffice daily operations are operated smoothly.
- Partners Operating: Support on onboarding process, streamline the process for onboarding and resolving the transactional issues.
- Collaboration: Work closely with other departments, including Finance, Customer Service, Commercial, Technical Support & Other Relevant Department.
Job Requirements
Education: Bachelor’s degree in business administration, Finance, or a related field.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint) is highly recommended.
Strong Background with Various Platforms (Shopify – EWCID – Woo-commerce) is preferred. - Ability to manage multiple tasks and meet deadlines.
- Ability to work independently and as part of a team.
- Financial Background is a must.
- Familiarity with POS Devices and their operations.
- Proactive and resourceful in resolving issues.
