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Job Description
- Overseeing staff members and ensuring the collection of outstanding debts from clients and achieve collection target set for entire team
- Expert in Locating and skip tracing debtors
- Negotiate payoff deadlines or payment plans
- Setting payment collection goals and targets for the department.
- Creating and implementing a strategy to improve the collection of outstanding credit.
- Implementing collection policies and procedures to avoid excessive outstanding credit.
- Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
- Implementing deadlines for invoicing and payment collection.
- Negotiating with customers in cases when non-payment occurs.
- Preparing monthly feedback reports on payment collections.
- Remaining informed of any legislative procedural training regarding debt collection.
- Training and mentoring of staff members in the collections department.
Job Requirements
- Bachelor’s degree in finance, accounting, or a related field, MBA Preferred.
- 13+ years experience as debt collections and recovery manager.
- A minimum of 10+ years experience in debt collection or law firm
- Experience with accounting software such as Quickbooks, CRMs and advanced knowledge of MS Excel.
- The ability to work accurately and independently.
- Good verbal and written communication skills.
- Excellent analytical skills and an eye for detail.
- Outstanding leadership and managerial skills.
- Strong time and people management skills.
- Ability to work to strict deadlines.
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