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Job Description
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
Job Requirements
- Good computer skills (excel - word).
- Experience in sales or customer service positions is a plus
- Excellent communication and presentation skills
