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Job Description
- Decisiveness and attention to detail.
- Implementing sales strategies.
- Meeting with sales managers to discuss Telesales strategies
- Writing sales scripts and customer answer sheets.
- Managing the Telesales team and Call Center agents.
- Monitoring the performance of the sales team.
- Handling escalated customer complaints.
- Compiling and presenting sales reports
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.
- Leading team meetings, asking questions to better understand the calls Agents and Telesales team are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Setting overall sales targets and target / each telesales agent.
- Setting marketing plans and Telesales campaign in coordination with the Optical Business Development.
- Preparing reports and analyzing call center & Telesales data to improve processes, ensure resources are
- properly allocated, and maximize efficiency and customer satisfaction.
Job Requirements
- 3:5+ Previous experience working as a Telesales Manager
- Strong sales hunter skills and solution selling background Basic
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc
- Knowledge of management principles and familiarity with company products, services, and policies.
- Strong coaching and leadership skills, ability to motivate employees.
