Customer Service Associate
Edfa3ly -
Sheraton, CairoPosted 3 years ago108Applicants for3 open positions
- 49Viewed
- 25In Consideration
- 1Not Selected
Job Details
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Job Description
- Follow up & resolve customer complaints via phone, email, mail, or social media.
- Promote the company and services with a positive attitude and knowledge
- Provide customers with accurate information and the right solutions.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
- Follow up to ensure that appropriate action has been taken on customer requests and complaints.
Job Requirements
- Excellent communication skills
- Demonstrates a positive, enthusiastic, friendly attitude
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively.
- Good English speaking & writing skills
