Service Engineer

Full Time

Xerox Egypt -
New Cairo, CairoPosted 5 years ago

61Applicants for2 open positions

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Job Details

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Job Description

PURPOSE OF ROLE :

Continuously provide an excellent customer experience by the professional and profitable service and technical support that we deliver to our customers through premium quality services and solutions.

SCOPE OF ROLE :

Achieving the service quality metrics results to meet the company targets.
Controlling service cost to improve service PM.
Supporting customers to increase machines print volume for improving service revenue.
Customer satisfaction.

MAJOR RESPONSIBILITIES:

To deliver service levels that meet customer requirements for improving customer satisfaction and loyalty.
To achieve all the quality service metrics (R/T, D/Time,...).
To support the low volume and color office machines.
To improve machine performance and copy volume.
To enhance customer training and machine usage to increase machine copy volume.
To install all the delivered machine to be recognized in the company activity.
To control service van-kit and achieve inventory check targets.

Job Requirements

Bachelor degree of Engineering (Mechatronics) from a reputable university.
2-4 Years of experience.
Numerate Competent in the use of MS Office suite.
Excellent command in English.
Knowledge and experience in dealing with printing technology.
Role model in personal behavior and performance standards.
Flexible and able to cope under pressure.
Good communication skills are required to deal with partners.
Able to resolve issues under the guidance of our policies, processes and internal controls.
High technical level of handling hardware and software support.
Excellent personality, interaction and energetic.
Technical ability.