Service Engineer

Xerox Egypt New Cairo, Cairo

59
Applicants for
2 open positions
21
Viewed
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree
Vacancies:
2 open positions
About the Job

PURPOSE OF ROLE :   

Continuously provide an excellent customer experience by the professional and profitable service and technical support that we deliver to our customers through premium quality services and solutions.   

SCOPE OF ROLE :

  • Achieving the service quality metrics results to meet the company targets.
  • Controlling service cost to improve service PM.
  • Supporting customers to increase machines print volume for improving service revenue.
  • Customer satisfaction.

MAJOR RESPONSIBILITIES:     

  • To deliver service levels that meet customer requirements for improving customer satisfaction and loyalty.
  • To achieve all the quality service metrics (R/T, D/Time,...).
  • To support the low volume and color office machines.
  • To improve machine performance and copy volume.
  • To enhance customer training and machine usage to increase machine copy volume.
  • To install all the delivered machine to be recognized in the company activity.
  • To control service van-kit and achieve inventory check targets.      
Job Requirements
  • Bachelor degree of Engineering (Mechatronics) from a reputable university.
  • 2-4 Years of experience.
  • Numerate Competent in the use of MS Office suite.
  • Excellent command in English.
  • Knowledge and experience in dealing with printing technology.
  • Role model in personal behavior and performance standards.
  • Flexible and able to cope under pressure.
  • Good communication skills are required to deal with partners.
  • Able to resolve issues under the guidance of our policies, processes and internal controls.
  • High technical level of handling hardware and software support.
  • Excellent personality, interaction and energetic.
  • Technical ability.
About this Company

Xerox helps businesses and governments improve the flow of work to enable greater performance, agility and transformation.

A diversified business services company, we are also leaders in document management and managed print services. •

We innovate... (More)

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