- Experience Needed:
2 to 4 years
- Career Level:
- Job Type:
- Full Time
- Education Level:
About the Job
PURPOSE OF ROLE :
Continuously provide an excellent customer experience by the professional and profitable service and technical support that we deliver to our customers through premium quality services and solutions.
SCOPE OF ROLE :
- Achieving the service quality metrics results to meet the company targets.
- Controlling service cost to improve service PM.
- Supporting customers to increase machines print volume for improving service revenue.
- Customer satisfaction.
- To deliver service levels that meet customer requirements for improving customer satisfaction and loyalty.
- To achieve all the quality service metrics (R/T, D/Time,...).
- To support the low volume and color office machines.
- To improve machine performance and copy volume.
- To enhance customer training and machine usage to increase machine copy volume.
- To install all the delivered machine to be recognized in the company activity.
- To control service van-kit and achieve inventory check targets.
2 to 4 years
About this Company
Xerox helps businesses and governments improve the flow of work to enable greater performance, agility and transformation.
See all Careers and Jobs at Xerox Egypt
A diversified business services company, we are also leaders in document management and managed print services. •