Senior IT Support Engineer

Daily Operation:-

• Manage daily operations of the IT department.
• Responsible for the installation of new hardware and software and help train employees on its use.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

 Infrastructure Service:-

• Manage windows server 2016 with different rule.
• Manage Veeam Backup Solutions for server backup and users’ laptops backup.
• Manage Users Emails Accounts.
• Manage Forti to ensure that internet, internal and external network with best practice policy and rule are working.
• Manage IP PBX phone System.
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.

End User Security Awareness:-

• Manage Kaspersky Antivirus Server.

 Cameras System Management:-

• Manage CCTV Project.

 Suppliers:-

• Manage & Oversee IT Service Renewal contracts.
• Communicate with suppliers to get best prices for needed spare parts & accessories.

 Service Quality Development:-

• Offer suggestions for possible upgrades and changes within the IT department.
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.

 Documentation:-

• Maintain IT data sheets with IT budgeting assets and all IT expenses.