Customer Service Representative ...
Alexandria, Egypt
Customer Service Representative – English Speakers
Alexandria, EgyptPosted 15 days ago17Applicants for1 open position
- 12Viewed
- 4In Consideration
- 2Not Selected
Job Details
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Job Description
We are looking for a dedicated and customer-focused English-speaking Customer Service Representative to join our team. You will be responsible for delivering top-tier support and ensuring a positive experience for our clients through various communication channels.
Key Responsibilities:
Handle customer inquiries, complaints, and service requests in English via phone, email, and chat.
Provide accurate information about products and services.
Follow up on customer issues and ensure timely resolution.
Log all interactions and updates in the customer service system.
Work closely with other departments to support customer needs.
Meet performance targets, including quality, response time, and customer satisfaction metrics.
Job Requirements
- Fluent in English (written and spoken) – a must.
- Minimum 2 years of experience in a customer service or call center role.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Comfortable with technology and CRM systems.
