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Job Description
- A Moderator is the face of the Company managing communications with the community on all social networks. You will be responsible for interacting with our customers over our Social Media channels.
- Responsibilities:
- Connect with customers over Social Media Channels
- Answering questions however they come in (Facebook, Twitter, Instagram … etc.) and managing any online feedback forms.
- Monitor each post or upload on a social media platform and decide whether or not it requires a response.
- Measure daily customers’ interactions.
- Collaborate with all teams to fulfill Customers’ needs.
- Maintain the Moderation Guidelines and ensure they are up to date.
Job Requirements
- Familiar/actively engaged in social media
- Logical problem-solving skills and ability to multi-task
- 1 year of experience as a Social Media Moderator or similar role
- Good understanding of social media KPIs
- Ability to work on night shift
- Males Only can apply
- Work Location : Nasr City
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