Telesales Agent
6th of October, GizaPosted 3 months ago26Applicants for1 open position
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Job Requirements
Telesales Representative
- ● Proven experience as telesales representative or other sales/customer service role
- ● Proven track record of successfully meeting sales quota preferably over the phone
- ● Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- ● Ability to learn about products and services and describe/explain them to prospects
- ● good knowledge of English
- ● Excellent communication and interpersonal skills
- ● Cool-tempered and able to handle rejection
- ● Outstanding negotiation skills with the ability to resolve issues and address complaints
- ● High school diploma; BSc/BA will be a plus