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Job Description
- Plan, organize, and supervise the daily cleaning and maintenance of guest rooms, public areas, and facilities.
- Manage, train, and evaluate housekeeping staff, ensuring compliance with policies and service standards.
- Inspect rooms and common areas to ensure quality cleaning, safety, and maintenance standards are met.
- Develop and implement housekeeping policies, procedures, and schedules.
- Monitor inventory levels of cleaning supplies, linen, and equipment; place orders as needed while managing budgets effectively.
- Coordinate with other departments (front office, maintenance, F&B, etc.) to ensure smooth operations and quick response to guest needs.
- Handle guest complaints or requests professionally, ensuring customer satisfaction.
- Ensure compliance with health, safety, and sanitation regulations.
- Prepare duty rosters, work schedules, and performance reports.
Job Requirements
- Bachelor’s degree in hospitality management or a related field (preferred).
- Proven experience (3–5 years) in housekeeping supervision or management, preferably in hotels, resorts, or healthcare facilities.
- Strong leadership, organizational, and interpersonal skills.
- Knowledge of cleaning techniques, materials, chemicals, and equipment.
- Ability to manage budgets, inventory, and cost control.
- Excellent communication and problem-solving skills.
- Flexibility to work shifts, weekends, and holidays as needed.
