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Job Description
Hotel Reservation Agent will be Responsible for:
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room types.
- Verify availability of room type and rate.
- Follow sales techniques to maximize revenue. Input and access data in the reservation system.
- Processing payments and sending confirmation details to customers.
- Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Job Requirements
- Proven experience in the hospitality or travel industry.
- Excellent in English.
- Bachelor's Degree.
- Excellent written and verbal communication skills.
- Customer-service Experience.
- Data entry experience.
