Job Details
Skills And Tools:
Job Description
- Troubleshooting:
Diagnosing and resolving technical and functional issues within the ERP system, providing timely solutions to end-users.
- User Support:
Assisting users with their daily tasks, answering questions, and offering guidance on how to effectively utilize the ERP system.
- Documentation:
Maintaining documentation of support processes, system configurations, known issues, and resolutions.
Job Requirements
- ERP System Knowledge:
Experience with the specific ERP system the company uses (e.g., SAP, Oracle, Microsoft Dynamics, etc.).
- Technical Skills:
Familiarity with databases (e.g., SQL Server), server maintenance, and basic networking concepts.
- Analytical Skills:
Ability to analyze user requirements, troubleshoot issues, and identify root causes.
- Communication Skills:
Excellent written and verbal communication skills to effectively interact with users and other team members.
- Problem-Solving Skills:
Ability to approach complex issues with a systematic and logical approach.
- Organizational Skills:
Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
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