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Job Description
- Document customer deposits and create sales orders. Handle customer inquiries over the phone and schedule their shipments accordingly.
- Perform data entry and documentation for all customer requests, including deposits, consignment details, prices, and locations.
- Collaborate with the accounts receivable team to track customer deposits and create corresponding sales contracts.
- Ensure that sales orders are properly scheduled in SAP and executed as planned.
- Coordinate between sales, logistics, and packing to ensure timely delivery of customer shipments.
- Address all client-related issues, including complaints, special requests, and tax inquiries, and communicate them to the appropriate responsible professionals. Follow up on these issues until they are resolved. Record handled issues and provided necessary reports to senior management to prevent future occurrences.
- Monitor and analyze key sales and business performance metrics and trends to inform strategic and tactical business decisions.
- Conduct daily reports on customer balances, including quantities purchased and prices.
Job Requirements
- 1-3 years of experience in customer service, preferably in the same industry.
- Preferred Male.
- Proficient in Microsoft Office applications, especially Excel.
- Good command of the English language.
- Detail-oriented.
- Ability to multitask.
- Excellent communication skills.
- Ability to work on a shift basis.
