Help Desk Specialist
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Alexandria, EgyptPosted 4 years ago166Applicants for2 open positions
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Job Details
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Job Description
- Manage the daily operations of the IT department.
- Assist with the installation of new hardware and software and help train employees on its use.
- Offer daily operations and systems support to personnel.
- Verify the functionality of hardware and software components.
- Troubleshoot hardware and software issues in person, remotely and via phone.
- Assist employees with computer problems and answer their questions.
- Conduct daily network backup operations.
- Ability to meet deadlines and manage stress effectively in high-pressure situations.
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
- Strong sense of discretion and confidentiality required.
- Troubleshooting hardware and software issues.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations on new software and hardware
- Managing technical documentation
Job Requirements
- (2-5) years’ experience in related fields
- Excellent knowledge of MS Office
- Bachelor’s degree
- Ability to multi-task and carry out multiple responsibilities.
- Great Organization skills
- Ability to work with a team and being an effective team member
