Job Details
Skills And Tools:
Job Description
-Provide exceptional customer service and technical support to clients or customers with
inquiries or issues related to our services
-Handle incoming calls, emails, or live chat interactions, ensuring prompt and effective
resolution of customer needs.
-Maintain accurate and detailed documentation of customer interactions and
resolutions.
-Develop a comprehensive understanding of the laboratory's services, test panels,
sample requirements, and turnaround times.
-Adhere to laboratory policies, quality standards, and regulatory requirements, ensuring
confidentiality of customer information.
-Identify opportunities to promote additional laboratory services or products to
customers based on their needs.
-Actively participate in training sessions to enhance technical knowledge and customer
service skills.
-Collaborate with team members and other departments to improve overall service
quality.
Job Requirements
- Bachelor’s Degree from any reputable university.
- Minimum 2 Years experience as a Call Center Agent.
- Strong verbal and written communication skills.
- Fluent in English (Conversational and Written)
- Excellent problem-solving skills and analytical skills.
- Ability to handle multiple complex tasks and prioritize tasks effectively.
- Proficient in using customer relationship management (CRM) software.
- Knowledge of data protection regulations and patient privacy laws.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required.
