Application Support Engineer
Heliopolis, CairoPosted 3 years ago124Applicants for1 open position
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Job Details
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Job Description
- Execution of EOD on the bank's centralized Core Banking System after closure of business hours.
- Taking Data Backups in compliance to the established procedures.
- Coordination with the Finical support desk in case of any errors encountered during COB.
- Escalating EOD-related issues to System Administrators for immediate resolution.
- Applying patches, fixes on the production.
- Ensure documentation of all errors and steps taken for remediation.
- Monitoring of all interconnecting application interfaces (Salesforce, Quantum, Finacle, SAP, and reporting errors).
- Perform the end-of-day branch verification process.
- Help build a complete error and remediation knowledge base for the different interface issues or EOD operations.
- May serve as a member of the Disaster Recovery team.
- Prepares daily reports as assigned.
- Other duties as assigned.
Job Requirements
- 1 or more years in an enterprise technical support or similar role.
- Experience troubleshooting performance & application-based issues on Windows & Linux environments.
- Excellent problem-solving & communication skills.
- Ability to provide step-by-step technical help on the phone, via remote session and email.
- Able to communicate technical issues to customers and colleagues with a variety of backgrounds.
- Strong organizational skills: comfortable with managing and prioritizing cases.
