Application Support Engineer in New Administrative Capital

We are looking for an onsite application support engineer who will work in customer site in New Capital and will be responsible for:

• Troubleshooting technical issues.
• All types of data entry and reporting
• Validate entered data.
• User Authorization & Administration
• Periodic update of system and features upgrades
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved.
• Managing multiple cases at one time.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Properly escalate unresolved issues to software developers.
• Track issues through to resolution, within agreed time limits.
• Diagnose, research, troubleshoot and identify solutions to software issues.
• Develop reports using excel, PowerBI and Microsoft SSRS.