Reception & Sales executive (RSE)

Job responsibilities:

RSE should be able to speak and write very good Arabic and English, he is responsible for building reception end to end including all tasks needed to assure guest satisfaction. The following tasks are RSE responsibility:

• Receive all reservation requests through all sales channels (walk-in, Airbnb, Booking…..) and process them at customer and organization satisfaction
• Meet and greet all check-in and check-out customers and assure they get the best level of services with smooth process in place.
• Answer customer inquiries (5 minutes service level agreement) and support them in resolving all their issues, if any in a satisfactory and professional manner.
• Assure that the maintenance and housekeeping teams did their job perfectly to assure that the units and the whole building in the best shape possible to receive customers with a 5 stars level of satisfaction.
• Does the daily vacant units report and check-in and check-out table and send it to housekeeping and maintenance teams to allow them to plan their next day’s work professionally.
• Support other teams such as maintenance and housekeeping to assure full customer satisfaction and 5 stars review
• Receive the cash from walk-in customer and assure auditing the same with finance team.

Job working hours:

RSE team should be presented in the building 16/7, (it will be 24/7 soon), so They are working on shift bases. There is no fixed weekend or holiday as the place is a hotel apartment building with guests 24/7. 

Hence RSE earning (Fixed and Variable) is based on the shifts he attends and the monthly income of the organization.