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IT Technical Support Specialist

ContrackFM
Cairo, Egypt

IT Technical Support Specialist

Cairo, EgyptPosted 22 days ago
285Applicants for1 open position
  • 13Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Identify hardware and software solutions. 
  • Troubleshoot technical issues. 
  • Diagnose and repair faults. 
  • Resolve network issues. 
  • Install and configure hardware and software. 
  • Response to users’ issues quickly to resolve the raised problems. 
  • Provide timely and accurate user’s feedback through company ticketing system.  
  • Communicate with users through a series of actions to resolve a problem. 
  • Replace or repair the necessary parts. 
  • Provide support in the form of procedural documentation. 
  • Archive the request and rest form of the devices.  
  • Mange multiple cases at one time. 

Job Requirements

  • Hands-on experience with Windows environments. 
  • Good understanding of computer systems, mobile devices, printers, and other tech products. 
  • Ability to diagnose and troubleshoot basic technical issues. 
  • Familiarity with remote desktop applications and help desk software.  
  • Ability to provide step-by-step technical help, both written and verbal. 
  • Good communication skills.  

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