Skills And Tools:
- Identify hardware and software solutions.
- Troubleshoot technical issues.
- Diagnose and repair faults.
- Resolve network issues.
- Install and configure hardware and software.
- Response to users’ issues quickly to resolve the raised problems.
- Provide timely and accurate user’s feedback through company ticketing system.
- Communicate with users through a series of actions to resolve a problem.
- Replace or repair the necessary parts.
- Provide support in the form of procedural documentation.
- Archive the request and rest form of the devices.
- Mange multiple cases at one time.
- Hands-on experience with Windows environments.
- Good understanding of computer systems, mobile devices, printers, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Ability to provide step-by-step technical help, both written and verbal.
- Good communication skills.
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