Customer Interaction:

• Answer customer inquiries through phones.
• Provide product or service information and troubleshoot issues.

Problem Resolution:

• Investigate and resolve complaints in a timely manner.
• Process returns, exchanges, or refunds as needed.

Data Management:

• Document customer interactions and maintain accurate records in CRM software.
• Escalate complex cases to supervisors or other departments when necessary.

Customer Satisfaction:

• Follow up with customers to ensure their concerns are resolved.
• Actively collect customer feedback to improve services and products.

Team Collaboration:

• Coordinate with internal teams (e.g., sales, technical support) to address customer needs.
• Participate in training and continuous improvement initiatives.