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Customer Service Agent

TEMPO
Maadi, Cairo
Posted 4 months ago
103Applicants for1 open position
  • 59Viewed
  • 28In Consideration
  • 22Not Selected
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Job Details

Experience Needed:
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Job Description

Responsibilities:

  • Provide exceptional customer support to Tempo customers by phone, email and chat
  • Become a Tempo product expert with the ability to answer customers’ product, service and order related questions
  • Understand, identify, and document customer pain points and share insights with internal teams to constantly improve customer experience
  • Consistently meet and maintain targeted operational metrics, ensuring efficient and effective customer service.
  • Handle customer complaints and concerns in a professional and empathetic manner, striving to resolve issues to customer satisfaction.
  • Stay updated on product and service knowledge through ongoing training and professional development.
  • Contribute to the development and improvement of customer support processes and procedures.
  • Maintain accurate and organized customer records and communication logs.

Job Requirements

Education and Experience:

  1. Bachelor's Degree.
  2. Previous customer service experience preferred.
  3. C1 /Native English level speakers only.

Skills and Abilities:

  1. Strong communication and active listening skills.
  2. Proficiency in customer support software.
  3. Problem-solving and multitasking abilities.

Personal Attributes:

  1. Customer-focused with patience and resilience.
  2. Team player with attention to detail.
  3. Open to feedback and committed to improvement.

Work Environment:

  1. Flexible schedule, including evenings and weekends.
  2. Ability to handle a high volume of inquiries while maintaining professionalism.

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