Customer Service Agent
TEMPO -
Maadi, CairoPosted 9 months ago103Applicants for1 open position
- 86Viewed
- 28In Consideration
- 25Not Selected
Job Details
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Job Description
Responsibilities:
- Provide exceptional customer support to Tempo customers by phone, email and chat
- Become a Tempo product expert with the ability to answer customers’ product, service and order related questions
- Understand, identify, and document customer pain points and share insights with internal teams to constantly improve customer experience
- Consistently meet and maintain targeted operational metrics, ensuring efficient and effective customer service.
- Handle customer complaints and concerns in a professional and empathetic manner, striving to resolve issues to customer satisfaction.
- Stay updated on product and service knowledge through ongoing training and professional development.
- Contribute to the development and improvement of customer support processes and procedures.
- Maintain accurate and organized customer records and communication logs.
Job Requirements
Education and Experience:
- Bachelor's Degree.
- Previous customer service experience preferred.
- C1 /Native English level speakers only.
Skills and Abilities:
- Strong communication and active listening skills.
- Proficiency in customer support software.
- Problem-solving and multitasking abilities.
Personal Attributes:
- Customer-focused with patience and resilience.
- Team player with attention to detail.
- Open to feedback and committed to improvement.
Work Environment:
- Flexible schedule, including evenings and weekends.
- Ability to handle a high volume of inquiries while maintaining professionalism.
