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Customer Service Specialist - Re...

- New Cairo, Cairo

Customer Service Specialist - Real Estate

- New Cairo, CairoPosted 24 days ago
127Applicants for1 open position
  • 11Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Open and maintain customer accounts by recording account information
  • Identify and assess customers' needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Resolve customer complaints via phone, email, mail or social media

Job Requirements

  • Possesses excellent handling skills and customer service.
  • Ability to understand customer problems and needs.
  • Knowing the methods of measuring and tracking performance indicators and measuring customer satisfaction.
  • Ability to use CRM software.
  • Proficiency in communication and negotiation skills in a distinctive way.

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