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Customer Service Representative ...

Obour City, Cairo

Customer Service Representative - Cairo

Obour City, Cairo
Posted 26 days ago
40Applicants for1 open position
  • 20Viewed
  • 6In Consideration
  • 8Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Handle telephone support and escalate calls when deemed necessary and appropriate.
  • Handle assigned tickets.
  • Design and generate/amend new or existing reports.
  • Handle client/user or internal documentation.
  • Work and ensure that client and project deadlines are met.
  • Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready.
  • Contribute to knowledge sharing amongst other team members.
  • Liaise with release management and carry out testing and client upgrades as required
  • Communicate any client feedback to team leader and management.
  • Handle other specific tasks as assigned by superiors and as required by the Company.
  • Contribute to internal process improvement initiatives.
  • Handle the inputting of time sheets within 24 hours of working on a job or a task.

Job Requirements

  • Presentable.
  • Bachelor degree
  • Excellent selling, communication and negotiation skills
  • Problem-solving and present findings to release management and development teams; Troubleshoot client issues and provide short- and long-term solutions.
  • Excellent knowledge of MS Office

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JobsCustomer Service/SupportCustomer Service Representative - Cairo