Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Hands of hope is a physical practice with currently 7 locations in NY, and growing. We are looking to grow our Cairo team. We are looking to hire a Virtual Front Desk Officer, to meet and greet our patients in our 7 clinics in New York and provide them with outstanding customer support.
- Welcoming and greeting patients and visitors in our NY clinics through our virtual reality system, and checking them in to their appointments in a timely and professional manner.
- Responding efficiently to patients inquiries.
- Recording and authorizing insurance.
- Engaging with our patients to increase retention rates.
- Scheduling appointments and keeping those appointments on time.
- Assisting patients with completing necessary forms and documentation.
- Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient.
- Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
- Requests and processes payments for co-pays, pre-pays and outstanding balances.
- Providing world-class customer service to patients.
- Performs other duties as assigned.
Job Requirements
- Fluency in English is a must for this job.
- Presentable with strong communication skills.
- Bachelor degree in a relevant discipline.
- 2 to 6 years of experience in customer service.
- Friendly and helpful attitude and able to provide excellent customer service through live video interactions.
- Ability to work US hours from 3:00pm to 11:00pm - Monday to Friday.
- Good knowledge of MS Office
- We provide attractive packages and a good working environment with potential growth.