Objective of The Position

Serving as the primary point of contact for clients, guiding them through the final stages of their real estate experience. This includes facilitating a seamless transition from contract signing to key delivery, as well as providing ongoing support for community living within the compound. The main focus will be on ensuring a smooth and positive experience throughout this process.

Responsibilities & Duties

• Serve as the primary point of contact for clients following the finalization of their contracts.
• Guide customers through the entire process leading up to key delivery, addressing any questions or concerns.
• Coordinate with internal teams (e.g., sales, property management, and maintenance) to ensure timely fulfillment of services and commitments.
• Maintain regular communication with clients to provide updates on their property status and next steps.
• Handle any issues or challenges that arise during the customer journey, ensuring prompt resolution and maintaining client satisfaction.
• Collect and document client feedback to help improve processes and enhance the customer experience.
• Assist clients with post-sale inquiries, including maintenance requests, and community guidelines.
• Providing ongoing support and information for community living within the compound.
• Addressing Residents inquiries and concerns promptly and professionally.
• Develop and maintain a knowledge base of company services, policies, and procedures to provide accurate information to clients.
• Participate in training sessions to stay updated on industry trends and best practices in customer service.