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Tour Operator - Quotation Manage...

Mohandessin, Giza

Tour Operator - Quotation Management Officer

Mohandessin, GizaPosted 2 months ago
97Applicants for1 open position
  • 28Viewed
  • 0In Consideration
  • 10Not Selected

Job Details

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Job Description

  • Handling all kinds of offline requests (Groups, MICE, FIT) for all non-air products (accommodation, transfers, tours, car at disposal, car rental, holiday packages and others).
  • All related online system checkup and offline communications (email, WhatsApp and phone calls) with suppliers and hotels to get the best deal.
  • Rephrase quotation then generate and confirm the accepted ones
  • Receiving all offline inquiries which are coming from all offline sales channels for the group.
  • Respond inquires either to be done by them or to be assigned to tier two.
  • Handling of some bookings payment (credit cards, bank transfer).
  • Follow up on pending bookings either with team members or suppliers/vendors.
  • Reconfirmation & handling after-sale requests (cancelations, amendments and incidents).
  • Documentation of all confirmed bookings using the system and available tools.
  • Provide on-floor support and WhatsApp for internal clients when needed.
  • Report incidents against suppliers in case of any valid ones.

Job Requirements

  • Bachelor's degree is a must.
  • At least 2 years of experience in the travel and tourism industry.
  • High communications skills.
  • Packages designing experience is a plus.
  • Google Analytics skills.
  • Customer-oriented.
  • Knowledge of key holiday destinations.
  • Excellent time management skills.

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