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Job Description
Remote Online Customer Service Specialist
We are seeking a dedicated and professional Remote Online Customer Service Specialist to help manage hotel reservations online and provide outstanding support to our guests.
Responsibilities:
- Manage and monitor hotel bookings, ensuring smooth reservation processes.
- Coordinate guest check-ins and stay arrangements, providing guests with all necessary information.
- Respond promptly to guest inquiries, offering clear and helpful answers to various questions.
If you have a passion for delivering excellent customer service and enjoy working remotely, we would love to hear from you! Please apply with your resume and relevant experience.
Job Requirements
- Proficient in English with excellent written and verbal communication skills.
- Strong customer service skills, with a friendly and problem-solving approach.
- Experience with booking platform management (especially Booking.com) is highly preferred.
