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Customer Care Supervisor

Living Yards Development... - Cairo, Egypt

Customer Care Supervisor

Living Yards Developments - Cairo, EgyptPosted 9 days ago
250Applicants for1 open position
  • 19Viewed
  • 2In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
  • Monitors or reviews calls or other correspondence between representatives and customers.
  • Ensures that representatives are informed about changes to company products and services.
  • Collects data and prepares reports on customer complaints and inquiries.
  • Prepares monthly reports summarizing the assigned customer service teams performance.
  • Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
  • Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
  • Assists with budget preparation for the Customer Service department.
  • Performs other related duties as assigned.

Job Requirements

  • Bachelors degree.
  • At least 4 years of customer service experience required.
  • Previous experience in a supervisory role preferred.
  • Excellent management and supervisory skills.
  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.

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