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NOC Engineer

New Cairo, Cairo
Posted 3 months ago
195Applicants for1 open position
  • 36Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

Responsibilities:

  •  Using different tools to monitor the availability, performance, and capability of computer systems. Working to troubleshoot the issues within their defined areas.
  • Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
  • Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
  • Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms.
  • Expertise in monitoring tools, ITSM tools.
  • Knowledge of service subjects and business processes.
  • Knowledge of incident models, diagnostic tools, and methods.

Job Requirements

  • Very Good command of English Language.
  • Very Good written and verbal communication skills.
  • Analytical skills.
  • Communication skills.
  • Excellent troubleshooting skills.
  • Ability to work flexible hours.
  • Ability to work well under pressure.

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