Job Details
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Job Description
Responsibilities:
- Using different tools to monitor the availability, performance, and capability of computer systems. Working to troubleshoot the issues within their defined areas.
- Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
- Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
- Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms.
- Expertise in monitoring tools, ITSM tools.
- Knowledge of service subjects and business processes.
- Knowledge of incident models, diagnostic tools, and methods.
Job Requirements
- Very Good command of English Language.
- Very Good written and verbal communication skills.
- Analytical skills.
- Communication skills.
- Excellent troubleshooting skills.
- Ability to work flexible hours.
- Ability to work well under pressure.
