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Job Description
- Provide first level support for production issues across multiple applications, including problem
identification, definition and implementation of short-term work around and coordination of long
term software solution IT team and software Vendor. - Ensure that the business application systems supported by the software Vendor are maintained to
the highest possible standard with maximum levels of attainable productivity and efficiency. - Working continuously on a task until completion (or referral to third parties, if appropriate).
- System configuration, scripting and new user administration as required Business Support
- provide user training and training materials and arrange third party training.
- Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
- Maintain ongoing communication with end-users, Business Analyst Team Leader, QA team, and
development team (software Vendor) on reported issues. - Data migration and testing.
- Test configuration changes in a test environment prior to pushing into production
Job Requirements
- Bachelor degree in information system, Computer Sciences, or related field
- 1-2 years of experience in a software development context
- Preferred Previous experience in (Medical insurance System) or other business application
HMIS, ERP is plus - Strong critical thinking and analysis, meeting facilitation, verbal and written
communications. - Strong troubleshooting and multi-tasking skills.
- ITIL certification is a big plus.
- Internal Customer oriented with a good understanding of SLAs.
