Senior Telecom Support Engineer (VOIP & Contact Center)

Full Time

Aura-Tech Communication Systems & Information Technology -
Maadi, CairoPosted 4 years ago

31Applicants for1 open position

17Viewed

0In Consideration
6Not Selected

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Job Description

We are looking for a qualified candidate to join our technical team to deploy and maintain a wide range of Avaya and other voice communications and contact center products with the following skills and qualifications :

Key Responsibilities:-

Interact with the major telecom providers in the market.
Installation and maintenance of telecom products.
Implementation of contact centers solutions
Handle different kinds of support requests.
willing to handle a team and enhance the team performance
hands-on Avaya IP Office and Avaya communication manager
flexible to work remotely and onsite according to the work load

Job Requirements

Education:-

Bachelor’s degree in Telecommunications or Computer science
VOIP and Networking background, CCNA certification is preferred.
ITI or NTI Diploma is a plus.
Self-motivated, positive, and a team player with strong interpersonal skills.
Ability to meet deadlines, prioritize, multi-task, and handle different customer needs and changes.
Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
Experience in Avaya Solutions or similar.
Strong skills with Microsoft Outlook and Office products.
Excellent command of English.