VOIP & Linux Systems Engineer
Cairo, Egypt
Job Details
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Job Description
- Apply your skills to design, implement, and support cutting-edge communication systems!
Job Description: - Answer help desk phone calls & emails from end users and system administrators with regard to the operation of Asterisk & Free PBX servers & software
- Perform initial diagnostic evaluation, address technical issues, and provide end-user education and instruction
- Troubleshoot phone features and application issues
- Resolve issues within the scope and control of the service offering
- Provide guidance to end users in procedures and policies for the administration and security of both the endpoint and the server
- Refer issues that are not remotely solvable by the help desk technician to the appropriate team resource for resolution
- Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements (SLAs) and expectations of Client
- Provide prompt and accurate services with regards to status of Incident or Change requests to our customers
- Participate in a 24×7 on-call rotation with peers
- Work on technical projects, working with staff and vendors to gather requirements, scope technical efforts, determine solutions, setup project tasks/plans, and implement those solutions
- Lead VOIP projects from initial conversations to final completion
- Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture
- Design and deploy omni-channel contact center solutions.
- Integrate communication platforms with CRM systems and other enterprise applications.
- Implementing and optimizing Linux-based VoIP solutions - Redhat / Ubuntu/ CentOS
Job Requirements
- 3+ years as a Linux Systems Administrator
- MUST have experience with Asterisk and/or FreePBX
- Should Have experience with Apache, CentOS, DNS, hosted services, MySQL
- Background in IT or in a Data Center environment
- System Monitoring and Automation
- Good knowledge of network design – Working with Firewalls, DNS, Load Balancers
- Advanced systems troubleshooting skills
- Excellent written and verbal communication skills
- Strong attention to detail and problem-solving skills
- Understanding of principles of voice and data communications
- General telephony understanding
- Understanding of VOIP platforms like Trixbox, Elastix, Freeswitch or FusionPBX
- Configuring various VOIP Phones and iOS/Android Smart Phones
- Knowledgeable in IP Telephony, unified communications, data networking, telecommunications, video technologies and Call Center
- Experience working with TCP/UDP, SIP, RTP/RTCP or other multimedia network protocols
- Aware Of Yeastar & Grandstream PBX and gateways.
Benefits:
- Social insurance
- Private Medical Insurance
- 2 Days off
- Challenging environment (if you are awesome you must succeed).
- Continuously training and development
Job Location:
Available at Cairo & Alexandria
Apply now and be part of our innovative team!
