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Job Description
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
- Record events and problems and their resolution in logs
- Follow-up and update end users status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements in procedures
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Perform timely workstation hardware and software upgrades as required
- Managing and troubleshooting any end-user equipment printers, scanner and VC
Job Requirements
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent
